Despite the deluge of coverage about cloud-based applications and services for small and midsize businesses (SMBs), not every small company is comfortable with the idea of operating in the cloud, especially in places where internet access isn't always reliable.

That reality is one reason the Bomgar "box" — a rackmount appliance originally designed by a network field engineer for handling his enterprise support applications — is finding a following with small, locally focused IT solution providers that need to manage infrastructure for clients scattered across more territory than their staff can comfortably cover. 

Case in point is RBS/CRP, a 13-person Micros reseller and service company that supports pretty much all of the point-of-sale (POS) vendor's big accounts across Hawaii. That's a lot of ground to cover, scattered across eight major islands.  Read more.