What Really Happens Behind the Closed Tech Support Door – IT Business Edge

How would you rate your tech support organization? More specifically, how would you rate its transparency? Do you have any idea what’s going on behind that tech support door? Do you have any clue what the tech support crew really does to resolve your problem once you call it in? I didn’t think so.

That the support organization is notoriously secretive is the subject of a recent blog post by Nathan McNeill, co-founder and vice president of product strategy at Bomgar, a provider of appliance-based remote support technology.  Read More.