With more than 40,000 faculty, staff, and students spread across 11 schools and colleges on five campuses, the University of Miami is a complex institution with diverse technology support needs.

When I started at the university over eight years ago, University of Miami Information Technology (UMIT) operations were spread out across the campuses, largely working in silos. Each IT office had vastly different network systems, job responsibilities, and compensation structures, various hardware, software, operating systems, and devices were also being employed throughout the university.

Needless to say, it was difficult to provide standardized and efficient IT support across the network. Read more.