University of Creative Arts Uses Bomgar's Remote Support Solution

The University for the Creative Arts (UCA) with five campuses spread throughout the southeastern region of England has recently selected Bomgar's remote support solution to offer remote tech support to a geographically diverse user base.

This new deployment is helping UCA IT support technicians to support approximately 800 full-time and 1000 part-time staff members and even the geographically-dispersed users using a wide variety of IT systems.

Previously, the support staff at UCA encountered problem to support multiple devices such as desktops, laptops, servers, iPads, iPhones and Blackberries - all running on different platforms including Windows, OSX, iOS and Linux.

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