University for the Creative Arts Adopts Multiplatform Remote Support Solution
The University for the Creative Arts (UCA) in England has adopted a new secure remote support solution to provide remote technical support to its technologically and geographically diverse staff.
The university's previous remote support tools could not support the wide variety of technologies prevalent in the creative industries and used by UCA staff, including computers, laptops, and mobile devices running Windows, OSX, iOS, and Linux operating systems. Since the university plans to expand nationally and internationally, it also needed a remote support tool that could scale with the school's growth.
James Davis, IT customer services manager for UCA, and his team tested two solutions before making their decision. The team chose Bomgar "for its superior ability to integrate with vPro technology," said Davis in a prepared statement.