The outbound call center space was infused with a new product this week. TMCnet Contributor Calvin Azuri learned that Bomgar, a provider of secure, appliance-based remote support solutions, has unveiled Bomgar Analytics. He reported that it has been developed as a brand new dashboard and reporting solution which is designed to make it easy for IT organizations to easily view and analyze the valuable IT support data captured by their Bomgar remote support solution. The article said the Bomgar Analytics solution features dashboard views and customizable reports, and provides a unique view into the details of an organization's remote support sessions. Read more