Growing up in an "instantaneous world" of mobile phones, social networks and constant online access has shaped the expectations of workers born in the 1980s and '90s—the so-called Millennial generation—in a way that creates new challenges for enterprise IT leaders, according to new research.

The study by GigaOM Pro and Bomgar, a vendor of remote support appliances, shows that Millennials want fast answers, multiple avenues of communication and just might try to solve technology problems themselves. Read more