Remote Desktop Control Appliance Helps Small Business IT Support

— According to research published by the Service and Support Professionals Association (SSPA) Industry Committee on Maintenance and Support ROI, service, support and maintenance accounted for more than 70 percent of total corporate revenue growth for technology companies delivering hardware, software, and network solutions to large enterprises and small/medium-sized businesses over the last five years. Full Story

Remote Desktop Control Now Available to SoHo at Lower Total Cost

— Bomgar Corporation's (formerly NetworkStreaming) latest offering, the just released Bomgar B100TM is specifically for the SoHo market. The lightest, smallest and most affordable of the company's remote desktop control solutions, the B100 is designed to sit on the desk of the individual IT professional to allow fast, easy and secure access to multiple computers requiring support at any location, without prior installation of remote access software. Full Story

NetworkStreaming Closes $5M in Series B Funding; Changes Name to Bomgar Corporation

— Bomgar Corporation (formerly NetworkStreaming), the only provider of appliance-based remote support software, announced it has closed $5 million in series B funding. Investors included Southern Farm Bureau Life Insurance Company and GulfSouth Capital - both of which participated in the previous round. Full Story

Bomgar Announces SaaS Alternative Remote Support Appliance

— Bomgar Corporation (formerly NetworkStreaming), announced today availability of the Bomgar B100TM, the industry's only remote support software running on an appliance designed for the individual tech support consultant. Full Story

Remote Desktop Support Vital to Maintain Competitive Edge

— Technical support of employees and customers is becoming increasingly more complex as companies spread across the globe, laptops become more widely used, broadband enables anyone to work from virtually anywhere, and support reps are called upon to understand how the product they're supporting interfaces with other products, overall networks, and systems. Full Story

Appliance Based Remote Desktop Support Decreases Resolution Time

— Customer satisfaction has long been a major impetus for innovation in product development and service and support. However, since service, support, and maintenance revenues overtook those of sales in corporate revenue growth for technology companies, protecting this revenue source has become pivotal. Full Story

Remote Desktop Support Facilitates Support Rep Teleworker Trend

— Improving job satisfaction and retention is the primary motivation behind the growing trend of support agents working from home, according to a recent study. Full Story

Remote Desktop Support Pivotal for Problem Diagnosis and Resolution

— A new benchmark study conducted by the Aberdeen Group revealed that call center and service management executives view the ability to triage, diagnose and resolve problems as their number one after-sales service call center challenge. Full Story

Celebrating Another High-Volume Quarter

— NetworkStreaming, the only vendor to offer remote support software in an appliance, announced another successful quarter, closing approximately 200 new customers and achieving a 97 percent increase in revenue over the same quarter last year. Full Story

Remote Desktop Support Saves Education Sector ITs Time and Money

— While most states are enjoying an increase in revenues, IT spending still lags behind other budgetary priorities according to information and budget officers at the National Association of State Chief Information Officers (NASCIO) conference. Full Story

Elizabeth Hulsey | Public Relations Specialist Bomgar Corporation