Bomgar in the News

Bomgar Announces SaaS Alternative Remote Support Appliance

— Bomgar Corporation (formerly NetworkStreaming), announced today availability of the Bomgar B100TM, the industry's only remote support software running on an appliance designed for the individual tech support consultant. Full Story

Remote Desktop Support Vital to Maintain Competitive Edge

— Technical support of employees and customers is becoming increasingly more complex as companies spread across the globe, laptops become more widely used, broadband enables anyone to work from virtually anywhere, and support reps are called upon to understand how the product they're supporting interfaces with other products, overall networks, and systems. Full Story

Appliance Based Remote Desktop Support Decreases Resolution Time

— Customer satisfaction has long been a major impetus for innovation in product development and service and support. However, since service, support, and maintenance revenues overtook those of sales in corporate revenue growth for technology companies, protecting this revenue source has become pivotal. Full Story

Remote Desktop Support Facilitates Support Rep Teleworker Trend

— Improving job satisfaction and retention is the primary motivation behind the growing trend of support agents working from home, according to a recent study. Full Story

Remote Desktop Support Pivotal for Problem Diagnosis and Resolution

— A new benchmark study conducted by the Aberdeen Group revealed that call center and service management executives view the ability to triage, diagnose and resolve problems as their number one after-sales service call center challenge. Full Story

Celebrating Another High-Volume Quarter

— NetworkStreaming, the only vendor to offer remote support software in an appliance, announced another successful quarter, closing approximately 200 new customers and achieving a 97 percent increase in revenue over the same quarter last year. Full Story

Remote Desktop Support Saves Education Sector ITs Time and Money

— While most states are enjoying an increase in revenues, IT spending still lags behind other budgetary priorities according to information and budget officers at the National Association of State Chief Information Officers (NASCIO) conference. Full Story

Remote Support Solution Reduces Staffing Requirements

— Support and help desk staffing typically represents a large portion of the IT budget. Hiring the right people, and training and managing them well are vital functions. Full Story

Remote Support Appliance Enhanced for Improved Accountability and Auditability

— NetworkStreaming today announced availability of SupportDeskTM 9.1, the latest version of its appliance-based remote support software. Full Story

Remote Support Webcast Allays Mobilization Security Concerns

— Researchers have consistently found that security concerns are a major barrier to the mobilization of the corporate workforce, and providing technical support that ensures data security is a major issue. Full Story

Elizabeth Hulsey | Public Relations Specialist Bomgar Corporation