Reach Out and Fix Something – Mobile Enterprise Magazine

Mobile Enterprise Magazine

One comment I got from a staff member who I’ve turned onto this technology,” recalled Chuck Deaton, IT security manager for Humana health insurance, “was, ‘If you wanted to take it away from me, you’d have to pry it from my cold, dead hands.’”

It’s a ringing endorsement for Bomgar’s Bomgar Box, an appliance that simplifies the help desk task of supporting computer users in the field or on the company LAN. As mobile employees carry an ever-increasing arsenal of devices, supporting them is becoming more critical, and troublesome, than ever before.