Protecting Customer Data is Vital in Remote Support

Ridgeland, MS (PRWEB) September 19, 2006 - According to recent statistics from the Federal Trade Commission, more than 10 million Americans were victims of identity theft in 2005 at a total cost to those individuals of $50 billion. In fact, identity theft is the fastest-growing crime worldwide. The cost to a corporation to clean up such a breach is enormous and, per recent research, chances are companies will lose 20 to 30 percent of customers regardless of their cleanup efforts. These statistics highlight the vital necessity to do everything possible to batten down the hatches. One data breach opportunity occurs during support sessions of customers, and it is important to ensure that security best practices have been observed when choosing a remote support solution.

Secure remote support can prevent disastrous losses. A recent survey conducted by Electronic Data Systems found that 30 percent of online banking customers participating in the survey would close all of their accounts and change banks in the event of a security breach that could result in identity theft. Those who would close some accounts totaled nearly 50 percent. Additionally, per a survey conducted by Ponemon Institute, 20 percent of the 1100 customer participants who had already been notified of a security breach did, in fact, stop doing business with the related firm and another 40 percent were still considering the possibility.

In addition to guarding against loss of customers, secure remote support can also help avoid the costs of a data breach. Research revealed that companies who had experienced a data breach in 2005 had spent an average of $7.5 million per incident simply on covering the losses to existing customers and trying to sign up new business, $5 million in additional direct costs, and $1.5 million PR costs, program re-design, executive time, and lost employee productivity.

NetworkStreaming’s remote desktop support appliance has been verified to provide the security requirements needed to avoid such disasters. A recent security assessment on the company’s SupportDesk, conducted by Symantec, met with uniformly positive results - all attempts to bypass the security structures failed. A recent comparative cost analysis also found it to have the lowest total cost of ownership of all remote support products on the market.

For information on Bomgar’s remote desktop support appliance, go to https://www.bomgar.com.