New Remote Support Appliance for Improved Enterprise Tech Support
RIDGELAND, Miss.: August 28, 2006 - Further solidifying its place in today’s enterprise data center, NetworkStreaming announced today availability of the SA300 appliance. The SA300, an enterprise-grade appliance, is the newest product in NetworkStreaming’s portfolio of appliance-based remote support solutions. Designed in direct response to customer demand, the SupportDeskTM appliance 300 model is NetworkStreaming’s solution for a high-capacity, enterprise-grade remote support solution.
“Today’s IT departments are tasked with keeping employee productivity high and meeting stringent compliance regulations. This becomes extraordinarily difficult to do as employees become more distributed,” said Joel Bomgar, CEO and founder of NetworkStreaming. “After speaking with several of our large enterprise customers about the types of help desk situations they’re encountering and what would help them do their jobs better, we’re very pleased to introduce the SA300.”
Designed for very large enterprise organizations, the SA300 includes new features for redundancy, quality of service and faster processing. Handling almost 10x the load of the existing model, the SA300 features dual processors and power supplies, as well as four hard drives to ensure consistent quality of service even with high support desk incident volumes. As with previous versions, the SA300 is manufactured from high quality components with meticulous attention to detail, but this model is specially designed to offer enhanced hardware reliability and decreased downtime through the use of redundant components.
NetworkStreaming developed its SupportDeskTM software to enable IT administrators and help desk personnel to connect to employees’ PCs via a Web-based portal for assistance and troubleshooting. The SA300 appliance is a self-contained application environment, so that the enterprise can avoid monthly fees and connectivity problems inherent with service-based software offerings. Additionally, by hosting the software inside the company’s walls, enterprises are better able to meet compliancy regulations.
With the introduction of the SA300, NetworkStreaming is now better positioned to meet the unique needs of the enterprise, providing them with the tools for compliance ready tech support to all of their employees regardless of where they are or what type of Internet connection they use.