Millennials Placing New Demands on IT Departments

Having grown up using technology their entire lives, new research shows the work force's youngest generation - the so-called millennials born in the 1980s and '90s - are putting increased demands on IT professionals. 

A new study from Bomgar and GigaOm Pro reveals that millennials expect immediate support from IT support personnel when called upon. More than 30 percent said their problems should take just a couple of minutes to tend to; nearly 60 percent of those surveyed said 10 minutes or less was an acceptable support response time, citing a desire to stay productive while also being sympathetic to complex support situations. Read more