Julius Blum GmbH Unifies and Secures Global Tech Support with Bomgar
Bomgar’s vendor access and session recording features allow Blum to maintain the security and integrity of their remote access processes.
Blum standardised on Bomgar as its trusted remote support tool, improving security and efficiency across departments
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Marlow, UK – 6 May 2015 – Bomgar, a leader in secure remote support and privileged access management solutions, today announced that Julius Blum GmbH is using Bomgar to provide global tech support and manage third-party privileged access. Located in Austria, Blum is an international company specialising in the production of functional furniture fittings. The company’s slogan, “Perfecting Motion,” was taken into account during a search for a new remote support solution that allows their IT department to smoothly communicate with and support traveling employees.
Service and security were the most important criteria when choosing a unified remote support solution to support Blum’s global employees. “Every department and every location require their own specific IT systems,” describes Andreas Hagen, information systems administrator of Blum. “We need to ensure that external companies and service providers aren’t installing their own remote access tools within our company network.” After a comprehensive testing period within the IT department, Blum successfully implemented Bomgar’s Remote Support solution, enabling secure, company-wide and platform-independent support services.
The capability for suppliers to connect to Blum’s production plants to manage and support their systems is essential. For example, there are special software applications for cutting and punching machines, managing the production of synthetic material, and properly planning drill holes. These software solutions are highly valuable and need to be maintained according to professional security and management requirements. In a global market environment, ensuring both employees and vendors meet these strict requirements can hardly be addressed with different remote access solutions are installed.
Configuration changes need to be monitored and logged whenever they are done, which is difficult for administrators to track with multiple remote access tools in place. Furthermore, many programs require administration rights, which can open up other potential dangers. “With remote access to applications, we need to precisely know and control what technicians are doing.” Initially, the Bomgar implementation was limited to the IT department, which served as testing ground. “The experience concerning usability and deployment was very positive, so it was quickly decided that other departments should switch to Bomgar, too,” explains Hagan. “We’ve now reached 150 user licenses across the organisation.”
After standardising on Bomgar as its trusted remote access solution, the appropriate teams were notified that remote access by TeamViewer and similar solutions would no longer be permitted. Since the appliance had been deployed by the IT department at a very early stage, the team was able to easily and seamlessly roll out an extension to other departments, such as Marketing and Accounting.
“If a new Blum customer or a company doing business with us asks for remote access capabilities, we can limit user access rights of their technicians. External service providers may only require temporary access— in most cases, only once or twice a year. With Bomgar, we are able to control specifically when they have access to our systems so we don’t keep these channels open all year,” Hagan says. Independent of country and language, all of the support cases are now handled via Bomgar. “IT personnel in China will be using the same Bomgar system to support employees located in Canada or the US.”
Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security professionals improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. More than 9,000 organisations across 65 countries use Bomgar to deliver superior support services and manage access to valuable data and systems. Bomgar is privately held with offices in Atlanta, Jackson, Washington D.C., Frankfurt, London, Paris, and Singapore. Visit Bomgar at www.bomgar.com, or on Facebook, Twitter, LinkedIn, and Google+.