Depending on one’s technical competence, the role of a help desk might range from option of last resort to (all too) frequent savior. But whether they’re fixing problems large or small, service desk professionals are often afforded an incredible amount of access. They can view and access a wealth of sensitive systems and information, often with little or no oversight.
While this level of access is often required so service desks can quickly diagnose and fix issues, it can expose organizations to security threats, as hackers view the help desk as an opportune and indeed, prime attack target via social engineering or other means. Read more.