How to manage third-party service, support and security

Productivity expert David Allen once stated that his approach, “Getting Things Done,” was based on the simple premise that you can’t do everything. In IT, we face this problem every day. Whether it is due to lack of domain specific expertise or simply not enough resources to handle all of our IT services, there are many reasons why we might look to third parties to help support our requirements.

Third party access can come in various guises – from full IT support and service operations, to specialist knowledge that is required on an irregular basis. The majority of this support is delivered remotely over the internet, making third-party outsourcers an even more cost-effective solution. Read more.