Five tips for bridging the gap between Millennials and IT

There’s a notion that the Millennial generation represents a nightmare for IT support, with their tech-savvy nature and demands for the latest and greatest tools. But a recent survey conducted by GigaOM Pro and Isurus Market Research, and sponsored by Bomgar, shows that Millennials may bring more opportunities than problems to the table. This group is largely self-sufficient and collaborative when it comes to problem solving, and it’s open to using more efficient communication channels.

To take advantage of those opportunities, IT professionals need to find ways to close the gaps between Millennials’ expectations and what most IT support departments provide today. Read more