Cape Fear Community College in North Carolina has switched from an open source virtual network computing (VNC) solution to an enterprise remote support solution to provide IT support to students, faculty and staff and to provide secure vendor access to campus systems for the purpose of maintenance or upgrades.

The community college previously used UltraVNC, an open source Windows application that lets users remotely control other computers. However, latency issues frustrated the IT team when they tried to use the system for remote IT support, and they often chose to travel around campus to provide in-person support, instead.

Since the college has grown significantly over the past few years and the IT team now handles more than 400 support calls per month, they decided it was time to upgrade to an enterprise remote support solution. They selected Bomgar B200 Remote Support Appliance, which lets them provide campus-wide support from the IT office without latency issues, according to Dallas Baldwin, desktop support specialist for the college. Read more.