Bomgar Unveils Virtual Appliance to Enhance Remote IT Support

RIDGELAND, Miss., Oct. 7, 2008 - Bomgar Corporation is expanding its Bomgar BoxTM family, the industry’s leading product line for multi-platform IT support, to include the B300v virtual appliance. Deploying the B300v within a VMware ESX infrastructure gives enterprises the flexibility to increase the capacity and manageability of IT support operations, while seamlessly ensuring that the help desk meets an organizations failover policy. IT administrators can also adapt to the changing support needs of today’s enterprise networks, leveraging the B300v to efficiently resolve computer-related issues in both virtual and physical environments.

“Server virtualization is redefining network topologies, offering administrators unparalleled manageability to run simulated environments that can test the impact of new technologies on operations,” said Joel Bomgar, CEO and founder of Bomgar Corporation “The B300v offers IT administrators the flexibility and visibility to be more strategic with network changes by providing secure remote access to safely troubleshoot problems, such as branch office users losing access to business critical applications, before actual changes are made.”

Bomgar’s B300v provides IT organizations all of the robust features of its physical enterprise appliance, including integration with trouble ticket systems and security functions (i.e. session logging and reporting) with the versatility to deploy on a virtual server. This agility better aligns with disaster recovery initiatives as Bomgar’s virtual appliance can be replicated with ease for back-up and redundancy purposes. Additionally, the B300v enables organizations to take advantage of the virtual infrastructure and utilize pre-deployed networking, storage and servers.

Inherently, Bomgar’s products are purpose-built to provide IT support reps with secure access to any desktop via a secure Internet connection to resolve computer issues quickly. Bomgar provides enterprises of all sizes with the resources required to identify and resolve costly technology and business issues that cycle through the help desk.

Specifications and Availability

The Bomgar B300v is currently available and technical specifications can be found on the website at www.bomgar.com.