Bomgar Streamlines Integration with Dell KACE for Remote Support
Bomgar 13.1 will offer an improved integration with the Dell KACE K1000 Management Appliance.
Dell KACE users will have more control over session data that is fed back into the KACE ticket once a remote session is complete.
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JACKSON, MS – May 15, 2013 – Bomgar, a leading provider of secure remote support solutions, today announced it has enhanced its integration with Dell KACE, the leading provider of systems management appliances. Available next month, Bomgar 13.1 will offer a more seamless integration with the Dell KACE K1000 Management Appliance. Building upon its already comprehensive integration, the latest version of the Bomgar solution will enable Dell KACE customers to more easily implement remote support into their help desk environment.
Starting with Bomgar 13.1 and going forward, customers who have the Dell KACE appliance and the Bomgar appliance will have all the necessary pieces needed to integrate the two solutions without the need of a separate server to install the integration. Dell KACE users will also have more control over session data that is fed back into the KACE ticket once a remote session is complete. The current integration features automatic updates to K1000 service desk tickets with full details of the Bomgar remote support session such as chat transcripts, file transfer, system information and more. The updated integration also offers a create-your-own style of session reports that will give support technicians the ability to select exactly what they do and do not want in the reports.
“Already a robust offering, this updated integration will benefit Dell KACE customers by making the process of integrating the Bomgar solution easier,” said Russ Duffey, VP of business development, Bomgar. “We are excited to continue to build upon our successful partnership and offer the most seamless help desk solutions and integrations in the market today.”
By integrating Bomgar, support and IT organizations using Dell KACE can improve service levels, centralize support processes and strengthen compliance. The integration also allows support technicians to launch a secure, Bomgar remote support session directly from the Dell KACE Service Desk and Inventory interfaces to immediately begin remotely diagnosing and solving technology-related problems. For more information, please visit: http://goo.gl/3ixVl.
Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.