Bomgar on leading the remote control software market

Joel Bomgar, CEO and founder of remote support specialist Bomgar, set up the Mississippi-based company in 2003. Since then, Bomgar has grown its workforce to 280 people, providing technical support for 8,000 organisations in 65 countries from any device or platform wherever they are.

Can you talk us through some of the risks posed by remote access?

Anytime one computer is connecting to another computer, you of course have to worry about what someone else can see on a computer screen or what file they can download. So what we've built into our product is security to make sure, for example that every remote technical support session, is fully recorded. So you have a full video recording of the entire session. You know who was in control of the key board and mouse at each point in the session. You know which files they looked at. You know which settings they changed. Read more.