Bomgar Expands International Operations with New EMEA Headquarters
LONDON, UK - April 19, 2011 - Bomgar, the worldwide leader in secure, appliance-based remote support solutions, today announced the opening of its EMEA headquarters. As part of Bomgar’s global expansion strategy, the High Wycombe office will serve as a regional hub to better support the company’s more than 1,000 International customers and lay the foundation for rapid growth across the EMEA region.
Bomgar, which has been recognised as a Deloitte Technology Fast 500 Company for the last four consecutive years, has been supplying EMEA customers a fresh approach to enterprise remote support for the past seven years.
Using Bomgar, IT support technicians can remotely access and service virtually any computing system or mobile device based in any location, speeding issue resolution and greatly increasing end-user satisfaction. The Bomgar solution not only includes integrated chat technology that enables technicians to work on multiple requests at once, but also integrated survey tools that immediately capture end-users’ feedback on their support experience. By offering highly secure, appliance-based remote support solutions, Bomgar has provided clever relief for some of the region’s most high profile companies, including F. Hoffman-La Roche AG, InterContinental Hotels Group, Siemens, Sage, Dyson, Torex and Smith’s Group.
“Bomgar has experienced extraordinary growth in Europe, particularly as a greater number of companies search for ways to run their IT operations more smoothly and efficiently,” said Stuart Facey, general manager for EMEA, Bomgar. “We’ve seen a significant number of inbound requests from businesses across all sectors - from IT outsourcing to retail to financial services - to help them streamline IT support in a secure manner. Our new European headquarters will allow us to further build on this success, plus work more closely with our EMEA customers to help them deliver world-class IT support.”
“At Torex, we provide innovative, integrated technology solutions designed to the extended retail and hospitality marketplace,” said Shaun Mook, customer support director for Torex. “We need to support those customers no matter what system they’re using or where they are located. It’s crucial that we’re accessing their systems in the most secure manner possible. Bomgar’s unified remote support solution has been instrumental in enabling us to provide remote IT support for our global customers, and we are pleased that the opening of their EMEA headquarters helps match our global footprint.”
Bomgar’s official European headquarters will be located at Oakridge House, Wellington Road, High Wycombe, HP12 3PR. For more information please visit: www.bomgar.com.