Bomgar Announces SaaS Alternative Remote Support Appliance

Bomgar Corporation (formerly NetworkStreaming), announced today availability of the Bomgar B100TM, the industry’s only remote support software running on an appliance designed for the individual tech support consultant. The B100TM is the newest, and smallest, appliance in the Bomgar BoxTM portfolio and completes the company’s product-line of helpdesk tools that provide fast, secure, and compliant remote control support.

With the introduction of the B100, Bomgar Corporation is poised to meet the industry’s need for on-demand computer assistance that’s applicable to all computer software and hardware functions. The secure, user-friendly design of the Bomgar BoxTM makes it the ideal helpdesk tool to deliver remote support technology to everyone.

The B100, designed for the small workspace, sits right on a desk and requires no rack-mountable setup. Sold as a unit, the B100TM includes one BomgarTM software license enabling IT professionals to set up remote PC and Mac sessions in seconds to troubleshoot computer glitches (i.e. avert hardware problems, peripheral issues, systems performance) on the spot.

Additionally, the B100 includes maintenance with the first year, and since it’s sold as a one-time purchase versus an online monthly subscription, customers begin saving money in less than two years. The B100 offers a lower total cost of ownership than ASPs, and its appliance platform allows local IT shops to deliver an advanced level of service that allows them to better compete with national tech support chains.

The changing needs of the enterprise have spurred the trend for software that can be easily installed, that can be readily scaled for growth, and that is compliant with the latest governance standards. Based on the software-as-an-appliance (SaaA) model, the Bomgar BoxTM is the gold standard for remote support technology that enables support reps to access any PC or Mac computer, anywhere in the world, through a secure web interface, connecting through firewalls in seconds. This appliance-based approach also allows organizations to keep the product and record of helpdesk sessions stored within the company’s walls, alleviating liability concerns.

“With the emerging number of small IT shops that service local computers, we needed to extend our suite to include a Box specially designed for the SoHo user,” said Joel Bomgar, CEO and founder of Bomgar Corporation. “For these users, the Bomgar BoxTM reduces the time and expense of on-site computer repair by enabling them to handle customer requests more efficiently, while up leveling their quality of service, making them more adept to compete with established technical support brands.”