Back to School with Bomgar University: IT Organizations Learn to Increase Remote Support ROI

RIDGELAND, Miss. – Bomgar Corporation, the worldwide leader in secure, appliance-based, remote support software, today announced a new modular training program to help customers increase the ROI of their Bomgar solutions. Remote support has become increasingly critical for enterprises as they strive to securely support a wide range of systems and devices for employees and customers spread across the globe. Bomgar University offers both in-person and on-demand training courses to help IT organizations address these challenges, while reducing administration time, adopting best practices and lowering operational costs.

“Globalization, remote workers and mobile devices are all increasing IT complexity, requiring our customers to depend more on their remote support solutions,” said Nathan McNeill, co-founder and VP of product strategy at Bomgar. “We developed Bomgar University to arm our customers with the knowledge and skills required to leverage Bomgar throughout their entire organization, helping them to not only improve support operations, but also get more bang for their buck.”

Bomgar University is designed for IT technicians and customer service representatives who are either administers or users of Bomgar. The courses feature in-depth customer use cases to demonstrate how using a range of Bomgar feature combinations can dramatically improve call center or IT service desk operations. The Bomgar University courseware is modular, allowing organizations to pick and choose courses that align with their organizational goals, and can be completed on-site or on-demand.

Here’s what some of the training program’s beta customers had to say about their experience:

•“At Bomgar University, we learned about Bomgar’s Jump technology, which enabled our support team to improve operational efficiency by accessing and managing unattended systems,” said the CSC/OCC operations manager at Cox Enterprises. “With Bomgar University, we learned best practices to utilize the solution, which increases the overall value provided by Bomgar.”
•“Bomgar University will dramatically shorten the ramp-up time for new support representatives, enabling us to quickly increase the capacity of the solutions center,” said the director of technical support at PracticeWorks. “Attending Bomgar University enabled us to increase the already high level of service we’re delivering to our remote customers.”
•“The Bomgar Representative Console Training helped us uncover new ways to securely deliver remote IT support to internal and external clients,” said the director of desktop and messaging services at FIS (Fidelity Information Services). “Bomgar University provided our support team with the best practices we needed to increase efficiencies. We now have plans to integrate Bomgar with our ticketing system and to utilize chat for session initiation.”
For details on Bomgar University or to enroll, please visit: http://bomgar.com/university.