Axiom Medical Improves Remote Support Security and Productivity with Bomgar
Using Bomgar, Axiom Medical provides support securely to 140 employees across multiple offices.
Axiom Medical is using Bomgar’s remote camera sharing functionality, Bomgar InSight, to troubleshoot hardware and peripherals.
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Atlanta, GA – March 5, 2018 – HIMSS 2018 – Bomgar, a leader in secure access solutions, today announced Axiom Medical is using its Remote Support solution to provide secure, efficient tech support for its employees. Based in Houston, Texas, Axiom has approximately 140 employees between two office locations, ranging from doctors and physician’s assistants, to registered nurses, and other specially trained medical professionals.
Prior to using Bomgar, Axiom’s IT team was using VPN connections and Skype for Business to remotely connect to end-user devices and servers. However, the helpdesk experienced instances in which the VPN connection would drop due to problems with the end user’s internet connection, leaving them without a means to connect remotely to a user’s device. Additionally, the IT department had concerns that the security of these remote support sessions was inadequate. As a healthcare company, security was a critical consideration when choosing Bomgar’s virtual appliance as the company’s deployment option.
“Bomgar’s session traffic is fully encrypted, which is a more secure approach than the VPN tunneling we were using before,” said Jordan Wheeler, chief operations officer at Axiom Medical. Axiom also uses Bomgar sessions to give outside vendors controlled access to their infrastructure systems, and is looking at other Bomgar solutions to institute approval-based access to its server resources to enhance security even more.
Axiom’s nurse case managers also like the ability to use Bomgar for training purposes. “We used the presentation function once to show our nurse case managers something IT-related and, after that, they started utilizing it themselves to conduct case management training sessions when they can’t get together physically,” said Wheeler. “It’s great that Bomgar can be leveraged for the business side of our organization as well as the IT side.”
Additionally, the IT team is using the Bomgar Insight remote camera sharing functionality to troubleshoot hardware and peripherals. It enables the IT team to view physical objects such as the back of a computer or a cable connection on a server, streamed live from the end user’s smartphone camera. Techs can use a video marker to draw or make other annotations on the screen to walk the end user through the steps to correct an issue.
Overall, both Wheeler and the support team at Axiom see the Bomgar solution as an improvement to the overall support experience. “I know we’re only at the tip of the iceberg. There are so many more things that we can utilize Bomgar to accomplish. I’m excited to be a champion for the product,” concluded Wheeler.
This week (March 5-9, 2018), Bomgar is exhibiting and presenting at the annual Healthcare Information and Management Systems Society (HIMSS) conference in Las Vegas, Nevada, at booth No. 8600. Bomgar will lead a session featuring expert insight into addressing and overcoming some of the common challenges healthcare organizations face when securing privileged access to critical systems, to shore up your security posture and implement a true defense-in-depth strategy.
Bomgar’s secure access solutions enable customers to easily support people, access and protect endpoints, and defend privileged credentials, in order to fight cyber threats and speed business performance. More than 13,000 organizations around the globe use Bomgar to deliver superior support services and reduce threats to valuable data and systems. Bomgar clients include some of the world’s leading IT outsourcers, systems integrators, software vendors, healthcare organizations, government agencies, universities, financial institutions, and retailers. Bomgar is privately held with offices in Atlanta, Jackson, Washington D.C., Frankfurt, London, Paris, and Singapore. Connect with Bomgar at www.bomgar.com, the Bomgar Blog, or on Facebook, Twitter and LinkedIn.