Troubleshoot the Integration

Note: If you are a Vault Go! customer, using a shared credential for the integration, or using only shared credentials in your environment, please note the test cannot be completed without endpoint information configured.

If you experience problems, you can quickly test the API that Vault uses, simulating the plugin request from the Remote Support representative console when you connect to a specified remote system . There are two useful test processes:

  1. The API can be tested directly in Vault.
    • First, back up the web.config, then edit the web.config:
      • Go to C:\Program Files\BomgarVault\WebSite\WebServices
      • Open the webservice and comment out or remove the line:
        • <remove name="Documentation"/>
    • Save the file, and restart IIS. Using the same URL you used in the ECM, open a browser and enter the URL.
  2. The Endpoint Credential Manager includes a test function to ensure that the ECM is able to return results. This test simulates the representative console's request to the plugin when connecting to remote systems.
    • Click the Test Settings button in the Vault configuration screen.

      Vault User Test

    • Enter the Vault user ID for the credential you wish to test. Click OK.



      Vault Endpoint Test

    • Next, enter a Vault remote system to test your connection (for example, my-server-hostname). Click OK.



      Vault Test Results

    • A dialog appears, indicating if any credentials were or were not found. If credentials are found, the results appear in the dialog as well.