Click-to-Chat Enhancements

In addition to consolidating the configuration settings, the name prompt, which appears to users at the start of click-to-chat sessions, is now customizable. You can customize the prompt to ask for an email address or employee ID to start support sessions. This is a more helpful data point that allows you to get the right information you need for your organization.

The /login section where Name Prompt, Elevation Prompt, and Head Injection are configured for click-to-chat sessions.

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