Upgrade a Single Bomgar Appliance Using Automatic Updates
In most cases, Bomgar customers can download and install updates with no assistance from Bomgar Technical Support. To see if an upgrade is available, log in to your Bomgar Appliance (/appliance). On the Updates page, click on Check for updates.
If a software update is available, it will appear under Available Updates. Once you click Install This Update, the appliance will download and automatically install the new version of the Bomgar software.
When upgrading to a newly built site software package, verify that all certificate stores are managed appropriately and are up-to-date prior to upgrading to a new Bomgar version. Failure to do so may cause a majority of your existing Jump Clients to appear offline.
Note: Some packages require another package to be installed first. Install the available package to enable the dependent one.
If automatic updates fail when expected to work, please review the Check for Updates troubleshooting FAQ at www.bomgar.com/help/SolutionFAQ.aspx?id=377. If you are still unable to perform automatic updates, please see Upgrade a Single Bomgar Appliance Using Manual Updates.