Bomgar Remote Support Features Compatibility

  Windows Mac Linux Android Apple iOS

Representative Features

Access Sponsor

Yes

Yes

Yes

No

No

Administrative Dashboard

Yes

Yes

Yes

No

iPad

Annotations

Yes

Yes

Yes

No

No

Application Sharing

Yes

Yes

Yes

Yes

Yes

Automatic Session Distribution

Yes

Yes

Yes

Yes

Yes

Bomgar InSight

Yes

Yes

Yes

No

No

Canned Messages

Yes

Yes

Yes

No

No

Canned Scripts

Yes

Yes

Yes

Yes

Yes

Command Shell

Yes

Yes

Yes

No

No

Custom Links

Yes

Yes

Yes

No

No

Equilibrium

Yes

Yes

Yes

Yes

Yes

Extended Availability

Yes

Yes

Yes

Yes

Yes

File Transfer

Yes

Yes

Yes

No

No

Intel® vPro

Yes

Yes

Yes

No

No

Intelligent Collaboration

Yes

Yes

Yes

Yes

Yes

Jump via Jumpoint

Yes

Yes

Yes

No

No

License Pools

Yes

Yes

Yes

Yes

Yes

Login via LDAP, RADIUS,or Kerberos

Yes

Yes

Yes

LDAP, RADIUS

LDAP, RADIUS

Multi-Monitor Support

Yes

Yes

Yes

Yes

Yes

Nudge Customer Client

Yes

Yes

Yes

No

No

Persistent Queue

Yes

Yes

Yes

Yes

Yes

Post-Session Lock

Yes

Yes

Yes

Yes

Yes

Presentation

Yes

Yes

Yes

No

No

Queues

Yes

Yes

Yes

Yes

Yes

Reboot/Reconnect

Yes

Yes

Yes

Yes

Yes

Remote Desktop Protocol (RDP) Integration

Yes

Yes

Yes

No

No

Remote Registry Editor

Yes

Yes

Yes

No

No

Remote Screen Shot

Yes

Yes

Yes

No

No

Remote System Control

Yes

Yes

Yes

Yes

Yes

Rep Auto-Assign Monitor

Yes

Yes

Yes

No

No

Rep Console Device Verification

Yes

Yes

Yes

Yes

Yes

Rep Invite

Yes

Yes

Yes

No

Yes

Rep Login Schedule

Yes

Yes

Yes

Yes

Yes

Representative Survey

Yes

Yes

Yes

No

No

Representative Console

Yes

Yes

Yes

Yes

Yes

Rep-to-Rep Screen Sharing

Yes

Yes

Yes

No

No

Restrict End-User Interaction (Privacy Screen)

Yes

Yes

Yes

Yes

Yes

Restrict Rep Access to Customer Client

Yes

Yes

Yes

Yes

Yes

Separate Display Names for Reps

Yes

Yes

Yes

Yes

Yes

Screen Sharing

Yes

Yes

Yes

Yes

Yes

Session Notes

Yes

Yes

Yes

Yes

Yes

Session Recording

Yes

Yes

Yes

Yes

Yes

Session Sharing & Transfer

Yes

Yes

Yes

Yes

Yes

Shell Jump

Yes

Yes

Yes

No

No

Show My Screen

Yes

Yes

Yes

No

No

Smart Card Support

Yes

No

No

No

No

SMS Session Start

Yes

Yes

Yes

No

No

Special Actions

Yes

Yes

Yes

Yes

Yes

Spell Check for Chat

Yes

Yes

Yes

Yes

Yes

Support for Virtualized Environments

Yes

No

Yes

No

No

Support Workflow

Yes

Yes

Yes

No

No

System Generated Email Invitation

Yes

Yes

Yes

Yes

Yes

System Information

Yes

Yes

Yes

Yes

Yes

System Information Actions

Yes

Yes

Yes

No

No

Team Chat

Yes

Yes

Yes

Yes

Yes

UAC Handling

Yes

Yes

Yes

No

No

URL/File Push

Yes

Yes

Yes

No

No

Virtual Pointer

Yes

Yes

Yes

No

No

Wake-on-LAN

Yes

Yes

Yes

No

No

Customer Features

Annotations

Yes

Yes

No

No

No

Apple iOS Configuration Profiles

No

No

No

No

Yes

Application Sharing

Yes

Yes

No

No

No

Automatic Elevation Service

Yes

No

No

No

No

Bomgar Button

Yes

Yes

Yes

No

No

Bomgar inSight

No

No

No

Yes

Yes

Chat/Session Recording Downloads

Yes

Yes

Yes

No

No

Click-to-Chat

Yes

Yes

Yes

Yes

Yes

Collaborative Browser Sharing

Yes

Yes

Yes

No

No

Command Shell

Yes

Yes

Yes

No

No

Custom Special Actions1Custom special actions can be created for iOS and Android apps using the Mobile SDKs.

Yes

Yes

Yes

No

No

Customer Exit Survey

Yes

Yes

Yes

No

No

Customer Client

Yes

Yes

Yes

Yes

Yes

Customer Notices

Yes

Yes

Yes

Yes

Yes

Elevation to Administrative Rights

Yes

Yes

No

No

No

Embedded Bomgar Button

Yes

No

No

No

No

Feedback to Customers in Queue

Yes

Yes

Yes

Yes

Yes

File Push

Yes

Yes

Yes

No

No

File Transfer

Yes

Yes

Yes

Yes

Yes

Intel® vPro

Yes

No

Yes

No

No

Issue Submission

Yes

Yes

Yes

Yes

Yes

Jump Client

Yes

Yes

Yes

No

No

Jump Client Policy

Yes

Yes

Yes

No

No

Nudge Customer Client

Yes

Yes

Yes

No

No

Post-Session Redirect

Yes

Yes

Yes

No

No

Post-Session Lock

Yes

No

No

No

No

Presentation Client

Yes

Yes

Yes

Yes

Yes

RDP Integration

Yes

No

No

No

No

Reboot/Reconnect

Yes

Yes

Yes

No

No

Remote Registry Editor

Yes

No

No

No

No

Remote Screenshot

Yes

Yes

Yes

Yes

Yes

Remote System Control

Yes

Yes

Yes

Samsung
Dell Venue and HTC2Remote System Control and Screen Sharing available on Dell Venue 8 and 10 Android and HTC 4.0+.

No

Restrict End-User Interaction (Privacy Screen)

Yes

No

No

No

No

Screen Sharing3On iOS and all Android devices except Dell Venue 8 and 10 and Samsung, the representative can co-browse the Internet and view selected screenshots. On HTC devices, a web browswer can be shared at the OS level. View only screen sharing is available on Android devices on OS 5.0 or later, and full control is available on Dell Venue 8 and 10 and Samsung Android. Also, iOS and Android apps can use the Mobile SDK to enable limited screen sharing.

Yes

Yes

Yes

Samsung
Dell Venue and HTC

Limited

Session Recording

Yes

Yes

Yes

Yes

Yes

SMS Session Start

No

No

No

Yes

Yes

Special Actions

Yes

Yes

Yes

No

No

System Information

Yes

Yes

Yes

Yes

Yes

System Information Actions

Yes

Yes

Yes

Yes

No

Virtual Pointer

Yes

Yes

Yes

No

No

Wake-on-LAN

Yes

Yes

Yes

No

No