How to Use Support Session Policies

With session policies, you can customize support session permissions to fit specific support scenarios. A session policy is a set of rules that defines which tools are available in a support session as well as which actions prompt the customer for acceptance.

Use session policies to change the permissions allowed in a support session based on the support portal the customer came through or even the specific endpoint being supported. Session policies provide flexibility in building the security model for each specific support scenario.

Topics Covered in the Remote Support Session Policies Guide