Start a Local or Remote VNC Session

Use Bomgar to start a VNC session with a remote system. Because VNC sessions are converted to Bomgar sessions, users can share or transfer sessions, and sessions can be automatically audited and recorded as defined by your administrator for your site.

To use Local VNC through Bomgar, you must be on the same network segment as the target system and must have the user account permission Allowed Jump Methods: Local VNC.

To use Remote VNC through Bomgar, you must have access to a Jumpoint and must have the user account permission Allowed Jump Methods: Remote VNC.

To start a VNC session, open the VNC dialog from:

  • The Support menu of the representative console
  • The VNC button at the top of the representative console

The Bomgar-VNC prompt where you enter Jumpoint, Hostname/IP, and Port information in order to access a specific VNC system.

From the Jumpoint dropdown, select the network that hosts the computer you wish to access. If you generally access the same Jumpoint, check Remember as my preferred choice. Enter the Hostname / IP of the system you wish to access.

By default, the VNC server listens on port 5900, which is, therefore, the default port Bomgar attempts. If the remote VNC server is configured to use a different port, enter it in the Port field.

To begin the VNC session, click Jump.

Note: Jump Items can be set to allow multiple users to simultaneously access the same Jump Item. If set to Join Existing Session, other users are able to join a session already underway. The original owner of the session receives a note indicating another user has joined the session, but is not allowed to deny them access. For more information on simultaneous Jumps, please see Jump Item Settings.