Prerequisites for the Bomgar Remote Support Integration with Zendesk

To complete this integration, please ensure that you have the necessary software installed and configured as indicated in this guide, accounting for any network considerations.

Applicable Versions

  • Bomgar Remote Support: 14.x and newer
  • Zendesk: "New" Zendesk (current platform since 9/12/2012)

Network Considerations

The following network communication channels must be open for the integration to work properly:

Outbound From Inbound To TCP Port # Purpose
Bomgar Middleware Engine Server Zendesk Server 443 Zendesk API calls.
Bomgar Middleware Engine Server Bomgar Appliance 443 Bomgar API calls.
Bomgar Appliance Bomgar Middleware Engine Server

8180 (default)

443 (optional)

The Bomgar Middleware Engine server receives outbound events from the appliance.

Prerequisite Installation and Configuration

The Zendesk integration is a Bomgar Middleware Engine plugin. To install the Bomgar Middleware Engine, follow the instructions in the Bomgar Middleware Engine Configuration document.