Test the Integration

The following steps take place in ServiceNow Express and Bomgar RS and are provided to ensure that the integration is working properly. Troubleshooting suggestions are provided with each step in case of failure.

Shows a session key being generated from the representative console.

  1. Log into the Bomgar representative console, and then log into ServiceNow Express with the same account.
  2. Open an active incident, and make sure the Bomgar Session Key button does not appear for either of them.
  3. Click the Bomgar Session Key button and ensure that the Bomgar Rep Console opens and displays the Session Key dialog box.