ServiceNow Express Integration Installation

Service desks and customer support organizations using ServiceNow Express can integrate with Bomgar Remote Support (RS) to improve service levels, centralize support processes, and strengthen compliance. This document describes the installation and configuration of the Bomgar Remote Support integration with ServiceNow Express.

  • Outbound Support Sessions - Technicians can launch Bomgar RS sessions from within ServiceNow Express incidents using the Generate Session Key button.
  • Jump Sessions - Technicians can connect directly to remote Configuration Items using Bomgar RS Jump, Push/Start, RDP, Shell, and/or vPro technology.
  • Customer Initiated Sessions - From within a ServiceNow Express Self Service module, customers can initiate chat sessions with Bomgar representatives from ServiceNow Express Incident records.

Topics Covered in the Remote Support ServiceNow Express Integration Guide