Transfer the Bomgar-ServiceNow Basic Integration Update Sets

IMPORTANT!

You must purchase this integration separately from both your Bomgar software and your ServiceNow solution. For more information, contact Bomgar sales.

The steps below are typically used after the integration has been imported and configured in a test/development instance of ServiceNow and is being transferred to a production instance. However, they are also applicable to transferring the integration between any ServiceNow instances.

Transfer Update Set

  1. Follow the steps in the ServiceNow documentation to transfer the Bomgar - ServiceNow Integration update set(s) into the destination instance of ServiceNow.

    Note: This is typically done by retrieving the update sets from the destination instance or by exporting the update sets from the original instance as XML files. For details, see wiki.servicenow.com/index.php?title=Transferring_Update_Sets.

  2. Follow the same steps to transfer the Bomgar - ServiceNow Integration Configuration update set.