Transfer the Bomgar-ServiceNow Basic Integration Update Sets

The steps below are typically used after the integration has been imported and configured in a test/development instance of ServiceNow and is being transferred to a production instance. However, they are also applicable to transferring the integration between any ServiceNow instances.

Transfer Update Set

  1. Follow the steps in the ServiceNow documentation to transfer the Bomgar - ServiceNow Integration update set(s) into the destination instance of ServiceNow.

    Note: This is typically done by retrieving the update sets from the destination instance or by exporting the update sets from the original instance as XML files. For details, see wiki.servicenow.com/index.php?title=Transferring_Update_Sets.

  2. Follow the same steps to transfer the Bomgar - ServiceNow Integration Configuration update set.