Log in Using SAML Single Sign-On

Users can utilize SAML single sign-on to gain access to the representative console or /login interface. Alternatively, a login can be initiated from the identity provider's side.

Log into the Representative Console Using SAML Credentials

Rep Console Login with SAML

To log into the Bomgar representative console, select SAML Credentials from the dropdown menu.

 

SAML IDP login

If you have not yet logged into your identity provider, you will be redirected using the default browser.

 

 

Once authenticated, a Bomgar representative console script is downloaded to gain access to the representative console.

 

SAML Login Script

Note: The BRCS file that is downloaded is configured by default to open the representative console. Most browsers can be configured to do this automatically, which will keep the representative from having to execute the script with each login.

Note: Representatives can access the mobile representative console using SAML for mobile. To learn more, please see Log into the Representative Console and Log into the Representative Console for Android.

 

Log into the /login Interface using SAML Credentials

/login SAML Authentication

From the /login interface, select Use SAML Authentication.

 

SAML IDP login

If you have not yet logged in to your identity provider, you will be redirected to their site to enter your credentials.

 

When you click Sign In you are taken to the /login interface.

Note: If you are already logged into your identity provider, then when you click Use SAML Authenticationto log in, you are taken directly to the /login interface.

 

Log into Bomgar from the Identity Provider Side

Login in from Identity Provider

Depending on your identity provider, you can opt to log into your Bomgar representative console or /login interface from the provider's website. In this example, the provider has icons for the Bomgar applications. Simply log into your provider and click on the application you want to use .