Bomgar Remote Support Integration with Microsoft Dynamics CRM

Service desks and customer support organizations using Microsoft Dynamics CRM can integrate with Bomgar to improve service levels, centralize support processes, and strengthen compliance. This document describes the installation and configuration of the Bomgar Remote Support integration with Microsoft Dynamics CRM.

The Microsoft Dynamics CRM integration with Bomgar Remote Support provides the following functionality:

  • A Bomgar session key can be generated from within a Microsoft Dynamics CRM case.
  • When the Bomgar session ends, session data can be pushed into the case and viewed from within the case.

The integration consists of two main parts:

  • Middleware which receives event notifications from the Bomgar Appliance and pushes data into Microsoft Dynamics CRM.
  • Two Microsoft Dynamics CRM solutions which provide customization to the Microsoft Dynamics CRM user interface.

Topics Covered in the Remote Support Microsoft Dynamics CRM Integration Guide