Prerequisites

To complete this integration, please verify that you have the necessary software installed and configured as indicated in this guide, accounting for any network considerations.

Applicable Versions

  • Bomgar Remote Support: 15.x and later
  • JIRA Service Desk Server: 3.2 and later

Network Considerations

The following network communication channels must be open for the integration to work properly:

Outbound From Inbound To TCP Port # Purpose
Bomgar Middleware Engine Server JIRA Service Desk Server 443 JIRA Service Desk REST API calls.
Bomgar Middleware Engine Server Bomgar Appliance 443 API calls from the Bomgar Middleware Engine server.
Bomgar Appliance Bomgar Middleware Engine Server

8180 (default)

443 (optional)

The Bomgar Middleware Engine server receives outbound events from the appliance. However, if polling is used instead of outbound events, this port does not have to be open.

Prerequisite Installation and Configuration

The JIRA Service Desk integration is a Bomgar Middleware Engine plugin. To install the Bomgar Middleware Engine, follow the instructions in the Bomgar Middleware Engine Configuration document.