Prerequisites for the Bomgar Remote Support Integration with CA Service Desk


You must purchase this integration separately from both your Bomgar software and your CA Service Desk solution. For more information, contact Bomgar sales.

To complete this integration, please ensure that you have the necessary software installed and configured as indicated in this guide, accounting for any network considerations.

Applicable Versions

  • Bomgar Remote Support: 14.x and newer
  • CA Service Desk: 12.9 or 14.1 (plus any associated cumulative patches and test fixes)

Network Considerations

The following network communication channels must be open for the integration to work properly.

Outbound From Inbound To TCP Port # Purpose
Bomgar Middleware Engine Server CA Service Desk 443 API calls from the Bomgar Middleware Engine server.
Bomgar Middleware Engine Server Bomgar Appliance 443 API calls from the Bomgar Middleware Engine server.
Bomgar Appliance Bomgar Middleware Engine Server

8180 (default)

443 (optional)

The Bomgar Middleware Engine server receives outbound events from the appliance. However, if polling is used instead of outbound events, then this port does not have to be open.

Prerequisite Installation and Configuration

The CA Service Desk integration is a Bomgar Middleware Engine plugin. To install the Bomgar Middleware Engine, follow the instructions in the Bomgar Middleware Engine Configuration document. The Bomgar Middleware Engine Configuration document is also useful to understand how to work with the middleware engine.