Prerequisites for the Bomgar Remote Support Integration with BMC Remedy
You must purchase this integration separately from both your Bomgar software and your BMC Remedy solution. For more information, contact Bomgar sales.
To complete this integration, please ensure that you have the necessary software installed and configured as indicated in this guide, accounting for any network considerations.
- Bomgar Remote Support: 14.x and newer
- BMC Remedy: 8.x and newer
The following network communication channels must be open for the integration to work properly.
|Outbound From||Inbound To||TCP Port #||Purpose|
|Bomgar Middleware Engine Server||BMC Remedy||443||API calls from the Bomgar Middleware Engine server.|
|Bomgar Middleware Engine Server||Bomgar Appliance||443||API calls from the Bomgar Middleware Engine server.|
|Bomgar Appliance||Bomgar Middleware Engine Server||
|The Bomgar Middleware Engine server receives outbound events from the appliance. However, if polling is used instead of outbound events, then this port does not have to be open.|
Prerequisite Installation and Configuration
The BMC Remedy integration is a Bomgar Middleware Engine plugin. To install the Bomgar Middleware Engine, follow the instructions in the Bomgar Middleware Engine Configuration document. The Bomgar Middleware Engine Configuration document is also useful to understand how to work with the middleware engine.