Bomgar Integration with BMC Remedy

Service desks and customer support organizations using BMC Remedy can integrate with Bomgar to improve service levels, centralize support processes, and strengthen compliance. This document describes the installation and configuration of the Bomgar Remote Support integration with BMC Remedy.

The BMC Remedy integration with Bomgar Remote Support provides the following functionality:

  • A Bomgar support session can be initiated from the context of a BMC Remedy ticket.
  • A Bomgar Jump session can be initiated to a computer system Configuration Item associated with a ticket.
  • At the end of a session, the incident can be updated with the session information.