Finish Configuring BMC FootPrints 11 for Integration with Bomgar Remote Support

Create Bomgar Form

Administration > Workspace

  1. Click Administration > Workspace.

     

     

    Form Designer

  2. Under Fields, click Form Designer.
  3. In the form designer, click the green plus symbol on the left side of the screen to create a new tab.
  4. Give the new tab the title of Bomgar.
  5. Click the button to select a 3 column layout.

Add the Generate Session Key Button

Custom HTML

  1. From the Special Features menu located on the right side of the screen, drag a Custom HTML field to the first column in the editor.
  2. In the Custom HTML dialog, configure the field with the following settings:
    1. Name: Generate Session Key
    2. Width: 1 column
    3. Rich Text Mode: Unchecked
    4. Content: See below

     

     

    Step 2: FootPrints Assets

  3. Return to the Bomgar Middleware Administration tool and go to the plugin test page. Select and copy the HTML in the section labeled Step 2: FootPrints Assets.
  4. Paste the HTML into the Content section of the Customer HTML field.
  5. Press Enter a few times to add some blank lines after the HTML you just pasted.

     

    Step 3: Generate Session Key

  6. Select and copy the HTML from the next section of the plugin test labeled Step 3: Generate Session Key.
  7. Paste the HTML into the Content section of the Custom HTML field at the end, after the previously pasted HTML.
  8. Click Save.

Add the Jump to Pinned Client Button

  1. From the Special Features menu located on the right side of the screen, drag a Custom HTML field to the second column in the editor.
  2. In the Custom HTML dialog, configure the field with the following settings:
    1. Name: Jump to Pinned Client
    2. Width: 1 column
    3. Rich Text Mode: Unchecked
    4. Content: See below

    Step 4: Jump to Pinned Client

  3. Return to the Bomgar Middleware Administration tool and go to the plugin test page. Select and copy the HTML in the section labeled Step 4: Jump to Pinned Client.
  4. Paste the HTML into the Content section of the Custom HTML field.
  5. Click Save.

 

Add the Push and Start Local Button

  1. From the Special Features menu located on the right side of the screen, drag a Custom HTML field to the third column in the editor.
  2. In the Custom HTML dialog, configure the field with the following settings:
    1. Name: Push and Start Local
    2. Width: 1 column
    3. Rich Text Mode: Unchecked
    4. Content: See below

    Step 5: Push and Start Local

  3. Return to the Bomgar Middleware Administration tool and go to the plugin test page. Select and copy the HTML in the section labeled Step 5: Push and Start Local.
  4. Paste the HTML into the Content section of the Custom HTML field.
  5. Click Save.

 

Add the Bomgar Data Field

Multiple Line Character

  1. From the Field Types menu located on the right side of the screen, drag a Multiple Line Character field to the editor just below the buttons you just added.
  2. In the Multiple Line Character dialog, configure the field with the following settings:
    1. Name: BomgarData
    2. Length: 30 rows
    3. Add timestamp: Checked
    4. Width: 3 columns
    5. Input Size: Long
    6. Rich Text Mode: Unchecked
  3. Click Save.

 

Publish the Form

Bomgar Form

  1. When finished, the form should look similar to the screen shot.
  2. Click Publish Form.
  3. Click Yes when prompted to publish the form.