Bomgar Integration with Autotask
Service desks and customer support organizations using Autotask can integrate with Bomgar to improve service levels, centralize support processes, and strengthen compliance. This document describes the installation and configuration of the Bomgar Remote Support integration with Autotask.
The Autotask integration with Bomgar Remote Support provides the following functionality:
- A Bomgar support session can be initiated from within Autotask.
- At the end of a session, the incident can be updated with session information, including a chat transcript, system information, session notes, and customer and representative surveys.
Topics Covered in the Remote Support Autotask Integration Guide
- Prerequisites for the Bomgar Remote Support Integration with Autotask
- Configure Autotask for Integration with Bomgar Remote Support
- Configure Bomgar Remote Support for Integration with Autotask
- Configure the Autotask Plugin for Integration with Bomgar Remote Support
- Use Cases for the Autotask Integration with Bomgar Remote Support