Bomgar Integration with Autotask

Service desks and customer support organizations using Autotask can integrate with Bomgar to improve service levels, centralize support processes, and strengthen compliance. This document describes the installation and configuration of the Bomgar Remote Support integration with Autotask.

The Autotask integration with Bomgar Remote Support provides the following functionality:

  • A Bomgar support session can be initiated from within Autotask.
  • At the end of a session, the incident can be updated with session information, including a chat transcript, system information, session notes, and customer and representative surveys.

Topics Covered in the Remote Support Autotask Integration Guide