Replicate SSL Certificate Configuration on the Backup Appliance
The primary and backup appliances must have identically matching SSL certificates for failover to be successful. Otherwise, in the event of failover, the backup appliance will be unable to connect with any Bomgar clients, such as representative consoles, customer clients, and so forth.
To replicate the SSL certificate configuration that is on your primary appliance, log into the /appliance web interface of the primary appliance. Navigate to Security > Certificates and check the box beside the certificate that is assigned to the active IP address. Then, from the dropdown menu, select Export.
Export this certificate, along with its private key and certificate chain. The Passphrase field allows you to protect the certificate export with a passphrase. This is strongly recommended when exporting a private key.
Log into the /appliance web interface of the backup appliance. Navigate to Security > Certificates and click the Import button.
Browse to the certificate you just exported from the primary appliance. If a passphrase was assigned to the file, enter it in the Password field. Then click Upload.
The imported certificate chain will now appear in the table of certificates. Click the name of the newly imported server certificate. The Friendly Name and/or an Alternative Name should match the URL of the appliance.
In the IP Addresses section, assign this certificate to the active IP address and, if applicable, to the shared IP address. Check the box for each IP address to which to assign this certificate, and then click Save Configuration.