Use Jump Items to Support Remote Systems in the Web Rep Console

Jump Items

 

 

Bomgar Jump Technology enables privileged users to connect to an unattended remote system to start a session without end-user assistance.

Jump Items can be installed from the Jump Clients page of the /login interface or from the native representative console.

Note: Your account permissions may disallow you from using Jump Items, or you may be allowed to initiate Jump Items within your personal queue or one of your team queues only.

Jump Items are grouped according to who can access them – only the user who created them or all users. You may see Jump Items pinned to your personal Jump Group and to your team Jump Group, as well as to other teams whose Jump Items your team has been granted access to. Team Managers and Team Leads can also view Jump Items that team members of a lower role have pinned to their personal Jump Groups.

To view details about a Jump Item, click the plus sign beside the Jump Item's name. To start a session with a Jump Item, click the Jump button at the right of the Jump Item entry.

Note: The Frequently Used Jump Items list displays all of the Jump Items that you access on a regular basis. To start a session with a frequently accessed system, hover your mouse over the item and click Start Session.

Note: If you need to access Jump Items when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions.

Jump Policy Alert

If a Jump Policy enforces a schedule for this Jump Item, an attempt to access the Jump Item outside of its permitted schedule prevents the Jump. A prompt informs you of the policy restrictions and provides the date and time when this Jump Item is next available for access.

Note: If you have permission to modify Jump Policies, the prompt gives you the option to override the schedule and start a session anyway.