Web Rep Console Guide

With the Bomgar web rep console, support representatives can support customers and remote systems, even when those reps do not have the ability to install software within their own desktop environments. Instead, they can support customers and remote systems through the web-based representative console.

In this guide, we discuss how the browser-based web rep console supports customers and performs other necessary functions while ensuring that the highest level of security is maintained.

Note: Use this guide only after an administrator has performed the initial setup and configuration of the Bomgar Appliance as detailed in the Bomgar Appliance Hardware Installation Guide. Should you need any assistance, please contact Bomgar Technical Support at www.bomgar.com/help.