Use Team Chat to Chat with Other Representatives in the iOS Rep Console
From the Team Chat tab of the representative console, you can chat with other logged-in representatives. If you are a member of one or more support teams, select whichever team you would like to chat with. You can chat with all members of that team or select a name from the list of representatives to chat with just that one. If your administrator has enabled a General queue, you also can chat with representatives across all teams.