Log into the Representative Console for iOS

Representative Console Login - Username and Password - iPad 

From the login screen, enter your Bomgar site hostname, such as support.example.com. Then enter the username and password associated with your Bomgar user account. You can choose to have the Bomgar representative console remember your login credentials. Then tap Login.

Note: If you are using a local account and two-factor authentication has been enabled for it, enter the email code you have received. If you enter the email code incorrectly three consecutive times, you must re-enter your credentials and get a new email code.

Note: Your administrator may require you to be on an allowed network to log into the console. This network restriction may apply only the first time you log in or every time. This restriction does not apply to rep invites.

Representative Console Login Method

Alternatively, if you have been invited by another representative to join a session one time only, tap Authenticate Using and select Rep Invite Key.

 

Representative Console Login - Rep Invite Key

Enter the rep invite key provided with your invitation and then tap Login.

 

Authentication Methods for the Remote Support iOS Representative Console

Log into the iOS Representative Console Using Touch ID

Touch ID Settings on an iOS Device

Touch ID is the fingerprint identity sensor found in the following iOS devices:

  • iPhone 5s or later
  • iPad Pro
  • iPad Air 2
  • iPad mini 3 or later

With this feature, you can unlock your device or authorize other actions on your iPhone or iPad using your fingerprint as a passcode. To learn more about Touch ID and how to enable it for your device, please see About Touch ID security on iPhone and iPad and Use Touch ID on iPhone and iPad.

As of Bomgar Remote Support 16.1, you can use Touch ID to log into the mobile representative console for iOS. The same fingerprint authentication used to unlock your device can be used to gain entry into your representative console. Follow the steps below to enable Touch ID authentication for your mobile representative console.

  1. Open the Bomgar Mobile Representative Console app.
  2. Enter your Bomgar site hostname, such as support.example.com, along with your credentials.
  3. Mobile Representative Console Login Screen with Remember Me Option EnabledRequire Touch ID Prompt

  4. Verify that the Remember Me option is enabled.
  5. Tap Yes on the Touch ID prompt that appears upon login.
  6.  

     

     

     

    Login Screen with Touch ID Login Option

  7. Log out of the representative console.
  8. Tap the Login with Touch ID option that appears on the login screen.
  9. Place your finger on the Home button of your device to finish logging into the representative console.

 

 

Note: At any time, you can log in using your username and password by tapping Back to Login.

iOS Mobile Representative Console Preferences, Require Touch ID option

Note: From the Preferences section of the mobile representative console, you can turn off the Touch ID functionality by disabling the Require Touch ID to use stored credentials for this site option.

 

Log into the iOS Representative Console Using SAML for Mobile

SAML for mobile provides an easy and secure method for authenticating to the mobile iOS representative console. To learn more about SAML single sign-on, please see Security Assertion Markup Language. Follow the steps below to log into the mobile representative console using SAML.

Note: Before attempting to log into the iOS representative console using SAML, verify that a SAML provider has been configured for your /login administrative environment by going to Users & Security > Security Providers. If SAML is not configured in /login, SAML is not available as an authentication method for the iOS rep console. To learn more about integrating SAML single sign-on into your Bomgar Remote Support environment, please see Create and Configure the SAML Security Provider.

  1. Tap the representative console app on your iOS device.
  2. From the login screen, tap Authenticate Using.
  3. Authenticate Using > SAML

  4. Select SAML.
  5.  

    Authenticate Using SAML

  6. Tap Login. You are then presented with your SAML provider's page.
  7.  

    SAML Login

  8. On your provider's page, enter your credentials.
  9. Note: If you have a password vault configured on your device, you can tap the key lock icon in the top right to access your password vault and your credentials.

  10. Tap Log In to access the representative console.

 

Log into the iOS Representative Console Using a Password Manager

Passwor Managers like 1Password and LastPass are an easy way to keep your passwords safe and confidential. To learn more about the 1Password proprietary extension, please see Security is not just a feature. It's our foundation.. Follow the steps below to use 1Password or other password managers to access the Bomgar iOS representative console.

Note: Before using a password manager with the Bomgar iOS representative console, make sure you have configured an account with the password manager and that the application is synced with your device.

  1. Open the representative console app on your iOS device.
  2. iOS Representative Console Login with 1Password Key Lock Enabled

  3. Tap the key lock icon found in the Password field.

    Note: If the password manager is not configured on the device, the key lock icon is not be visible.

  4.  

    1Password Selection

  5. From the prompt, tap the password manager you wish to use, and you should be redirected to the password manager's login page.
  6.  

    1Password Touch ID Login

  7. If Touch ID is enabled, your device allows your fingerprint to be used for authentication to open the application. If Touch ID is not enabled on your device, you must enter your password for authentication.
  8.  

    1Password Password Selection

  9. Once logged in, the password manager lists the accounts that can access the Bomgar iOS representative console. Tap the account you would like to use to access the representative console.