Log into the Representative Console for iOS
From the login screen, enter your Bomgar site hostname, such as support.example.com. Then enter the username and password associated with your Bomgar user account. You can choose to have the Bomgar representative console remember your login credentials.
Note: If two-factor authentication has been enabled for your account, enter the email code you have received. If you enter the email code incorrectly three consecutive times, you must re-enter your credentials and get a new email code.
Note: Your administrator may require you to be on an allowed network to log into the console. This network restriction may apply only the first time you log in or every time.
Alternatively, if you have been invited by another representative to join a session one time only, tap Authenticate Using and select Rep Invite Key.
Enter the rep invite key provided with your invitation and then tap Login.
Authentication Methods for the Remote Support iOS Representative Console
Log into the iOS Representative Console Using Touch ID
Touch ID is the fingerprint identity sensor found in the following iOS devices:
- iPhone 5s or later
- iPad Pro
- iPad Air 2
- iPad mini 3 or later
With this feature, you can unlock your device or authorize other actions on your iPhone or iPad using your fingerprint as a passcode. To learn more about Touch ID and how to enable it for your device, please see About Touch ID security on iPhone and iPad and Use Touch ID on iPhone and iPad.
As of Bomgar Remote Support 16.1, you can use Touch ID to log into the mobile representative console for iOS. The same fingerprint authentication used to unlock your device can be used to gain entry into your representative console. Follow the steps below to enable Touch ID authentication for your mobile representative console.
- Open the Bomgar Mobile Representative Console app.
- Enter your Bomgar site hostname, such as support.example.com, along with your credentials.
- Verify that the Remember Me option is enabled.
- Tap Yes on the Touch ID prompt that appears upon login.
- Log out of the representative console.
- Tap the Login with Touch ID option that appears on the login screen.
- Place your finger on the Home button of your device to finish logging into the representative console.
Note: At any time, you can log in using your username and password by tapping Back to Login.
Note: From the Preferences section of the mobile representative console, you can turn off the Touch ID functionality by disabling the Require Touch ID to use stored credentials for this site option.