Return to an Active Session in the iOS Representative Console

Return to Session - iPad  Return to Session - iPhone

To return to a session you are already supporting, open your personal queue and select the session you wish to support. On an iPad, tap Return. On an iPhone, tap Accept.

 

Switch to Session

Alternatively, on an iPad, tap the Switch button. Then tap the session you wish to support.

Android Support Session Menu Icon

To return to a session you are already supporting, touch the menu icon.

 

Android Menu

Tap Active Session.

 

Android Active Session List

Tap the active session you wish to return to from the list.

 

Accepting an Active Session on Android

Tap Accept.

Switch To Session