Shell Jump to a Remote Network Device

With Shell Jump, quickly connect to an SSH-enabled or Telnet-enabled network device to use the command line feature on that remote system. For example, run a standardized script across multiple systems to install a needed patch, or troubleshoot a network issue.

To perform a Shell Jump through Bomgar, you must have access to a Jumpoint with Shell Jump enabled, and you must have the user account permission Allowed Jump Methods: Shell Jump via a Jumpoint.

To start a Shell Jump session, open the Shell Jump dialog from:

  • The Support menu of the representative console
  • The Shell Jump button at the top of the representative console

Shell Jump :: Provisioned

Select a Jumpoint and then choose a provisioned system to which you would like to Shell Jump. Then click Jump.


Shell Jump :: Open

Alternatively, if this Jumpoint is set up with open access or limited access, you can enter a hostname or IP address for a remote device, along with the username to sign in as.

Choose the Protocol to use, either SSH or Telnet. Port automatically switches to the default port for the selected protocol but can be modified to fit your network settings. Select the Terminal Type, either xterm or VT100. You can also select to Send null packets to keep idle sessions from ending. Enter the number of seconds to wait between each packet send.

Then click Jump.


Shell Jump Server Host Key

If attempting to Shell Jump to an SSH device without a cached host key, you will receive an alert that the server's host key is not cached and that there is no guarantee that the server is the computer you think it is.

If you choose Save Key and Connect, then the key will be cached on the Jumpoint's host system so that future attempts to Shell Jump to this system will not result in this prompt. Connect Only will start the session without caching the key, and Abort will end the Shell Jump session.

When you Shell Jump to a remote device, a command shell session will immediately start with that device. If you are Shell Jumping to a provisioned SSH device with an unencrypted key or with an encrypted key whose password has been cached, you will not be prompted for a password. Otherwise, you will be required to enter a password. You can then send commands to the remote system.