Supporting Users

Support Session Start Options

Session Start Options

For a quick reference of the ways to start a session, click the Start button at the top of your representative console. Note that the available options will vary depending on your site configuration and account permissions.

From the public site, your customer can choose your name from a list or enter a session key. You can also email a link that automatically prompts the customer to download the customer client. Customers can also visit your public site and fill out an issue submission form that lists either available representatives or common support issues; the session will go to either the selected representative or the queue of the support team that owns the selected issue. You can also Jump to an unattended system on your local or remote networks.